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Guarantee & Returns


At we want customers to be satisfied with their purchase.

We offer a money back guarantee on your purchase if you are not entirely satisfied.

You may return your purchase to us (with a Return Authorization Number) within 30 days of receiving your order and we will gladly refund the purchase price of the product (not including shipping charges).

Certain items are non returnable, such as Special Order and items cut to length (rope, wire etc). Special Order items are not refundable (Non stock and requested by you). Paper products such as books and charts are not returnable. Software which has been opened is also non returnable.

To get instructions on returning merchandise you must first obtain a Return Authorization Number.

Please visit our Return Authorization page and complete the form and you will receive an email reply containing return instructions.

During the Holiday season, gifts purchased starting Nov 15th have an extended return period up to Jan 5th. 

While our goal is an error-free website, we cannot guarantee that material, images or content is accurate or complete This includes price information and product specifications. If we discover a pricing error, it will be corrected on our systems, and the corrected price will apply to your order.

We reserve the right to revoke any stated offer, to update content and material on our site and to correct any errors, inaccuracies or omissions at any time without notice.

We reserve the right to refuse or cancel any order containing any submitted error or inaccuracy. This may happen after the order has been submitted, and whether or not the order has been confirmed or your payment method has been charged.

If your order is canceled after payment has been processed, we will issue a full refund to the original method of payment tendered.



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